Live Chat Typing Test
Type customer support replies the way a chat agent does. Real punctuation, real pressure.
Practise for a chat support job
Chat support roles are hired on two things you can measure: how fast you type and how few mistakes you leave in a reply. This test uses support messages about orders, refunds, passwords, bookings and plans, with the apostrophes, quotation marks, prices and times that real replies contain. The order changes every time.
The result shows your net WPM (only correct words count), your accuracy and a chart of your pace, so you can see whether you slow down on punctuation. Your best result is kept in this browser.
How to type faster in live chat
- Learn to touch type: looking at the keyboard costs the most time.
- Practise apostrophes and question marks; chat replies are full of them.
- Keep greetings and closing lines natural but short.
- Read the customer's message once, fully, before you start typing.
Want the standard benchmark employers use? Take the 3 minute typing test.
3 minute test →Frequently asked questions
What is a live chat typing test?
A typing test used to hire chat support agents. Instead of random words you type the kind of replies an agent sends: greetings, apologies, order updates, instructions and closing lines, with normal punctuation and capitals.
What typing speed do chat agents need?
It varies by company and by how many chats an agent handles at once. Many live chat and customer service job ads ask for something in the range of 35 to 50 WPM or more, with high accuracy, since every typo is seen by the customer.
Does accuracy matter more than speed?
In chat it does. A fast reply with mistakes looks careless to a customer. Aim for 95% accuracy or better on this test before you push your speed.
Can I get a certificate for a job application?
Yes. When the test ends, press "Get your certificate", add your name and print it or save it as a PDF. Some employers will still ask you to take their own test.